When my world shattered one cold winter afternoon on 12/23/22, I was lost and afraid because my husband died far away from his island home and I had no idea how and when to bring him home. I never used the word “repatriation” in my vocabulary before and here I was in Japan planning exactly this. When I heard Robert’s warm and friendly voice over the phone I immediately felt calm and at ease because he assured me that my husband’s body will be well taken cared of as well as the entire repatriation process. It was such a blessing to have Funeral Support Services assist my family throughout this difficult and daunting process. Robert and his staff were completely professional and empathetic and were with us from his pickup at the police station morgue to his departure at the United Airlines cargo. My husband was in excellent condition after his embalming and was treated with such gentle care as they dressed and placed him in a beautiful Japanese casket. My family is so extremely grateful that our paths crossed and truly believe this was a divine connection.

I have no words to express the gratitude I have for Funeral Support Services Co. Ltd. and all the hard work they put in to repatriate my father to the US. My father’s untimely passing in a country unfamiliar to us left my family devastated and lost. I was half a world away and couldn’t fathom how I was going to start the process of getting my dad home. When I contacted Funeral Support Services, I was greeted with compassion and treated with respect. With their assistance, I no longer felt lost. They were with us each step of the way and took care of us like family. My father was home in less than two weeks. If you’re ever in a position to need their services and are reading this review, stop deliberating and choose them. I HIGHLY recommend this company. What they do is put your mind at ease and perform what seems like the impossible. Choose them, you won’t regret it, I certainly don’t.

During the most stressful and difficult time of my life, it was Robert Hoey and his staff at Funeral Support Services that got me through it. While visiting Japan, my mother suffered and survived two strokes and was hospitalized for six months there. As if this weren’t enough, there were medical bills in Japanese, visitation restrictions due to Covid, and language barriers that kept me from being able to make medical decisions or get updates on her condition. I felt powerless and lost as I came to realize she would eventually pass away in Japan, on the other side of the world from us. Robert helped us to gain control of the situation so that we could make important decisions about her care and her eventual passing. Throughout it all, he could see around corners and had solutions for any problem that arose. He navigated the complexities of repatriation, which allowed us to finally see our beautiful mother at the end of her harrowing journey and come to terms with all that had happened. Robert is compassionate, focused on the family, and is the river of calm you want by your side under the toughest of circumstances. I couldn’t be more grateful for him and his incredible team.

Herr Robert Hoey von Funeral Support Services hat uns in der schwersten Zeit unseres Lebens unterstützt und Hoffnung gegeben. Der plötzliche Tod meines Bruders im Oktober 2022 bei einem Kurzaufenthalt in Japan hat meine Mutter und mich hier in Deutschland in tiefe Trauer und Verzweiflung gestürzt. Mein Bruder vertraute 6 Jahre lang einer Frau und besuchte sie schließlich in Tokio. Diese Frau hat meinen Bruder nach seinem Tod verleugnet und im Stich gelassen. Da er ohne Pass gefunden wurde und nicht identifiziert werden konnte, haben wir erst viele Wochen später von seinem Tod erfahren.

Herr Robert Hoey von Funeral Support Services hat sich mit großem Mitgefühl und besonderer Sorgfalt um die Rückführung meines Bruders von Tokio nach Deutschland gekümmert und hierbei auch alle Formalitäten und Übersetzungen getätigt. Robert hat uns damit ermöglicht, meinen Bruder im Familiengrab beerdigen zu können und uns dadurch inneren Frieden gegeben. Robert stand auch nach der Rückführung mit mir in ständigem engem E-Mail- Kontakt und antwortete uns bei Fragen trotz des Zeitunterschieds innerhalb kürzester Zeit in besonders mitfühlender Art. Ein großer Segen war hierbei, dass ich mich auf Englisch mit Robert verständigen konnte. Meine Mutter und ich konnten uns stets auf Roberts Hilfe verlassen und ihm vertrauen. Die wenigen noch vorhandenen Habseligkeiten meines Bruders hat mir Robert per Post zukommen lassen. Darüber hinaus hat sich Robert über viele Monate für uns in Tokio mit voller Kraft eingesetzt. Er hat für uns gekämpft und all die bürokratischen und sprachlichen Hindernisse aus dem Weg geräumt, damit wir endlich Ende Mai 2023 die Todesursache meines Bruders erfahren konnten. Nun kann mein Bruder endlich in Frieden ruhen.

Ohne Robert hätten wir die vielen Monate der Ungewissheit und Verzweiflung nicht durchgestanden. Wir sind Robert für immer dankbar und werden ihn unser ganzes Leben lang nie vergessen.

My friend’s husband passed unexpectedly in Japan recently. As a same sex couple in Japan there were sensitivities to manage. Robert came to our aid and made everything easy right from the initial contact. There was nothing we could not discuss with him and this was essential as our loved one was cremated in a Buddhist ceremony in Japan. Robert and his staff cared for us as if we were family and have our enormous gratitude.

Robert and his staff are amazing, supportive and are very professional at what they do, with a high degree of empathy.
We required Roberts services whilst in Japan, my daughter passed away while on holiday in Japan recently, Robert and his team stream lined the process for us along side working with the Australian embassy and our travel insurance.
He explained every process from the beginning all the way up until to my daughter arrived back home in Australia.
He made a very difficult situation bearable to get through. I am forever grateful for his services and would highly recommend Robert and his wonderful team.